Sing up with max and Maxine singing appSING with Max and Maxine

Max and Maxine: Privacy Policy

This Privacy Policy was last changed on 23 May 2018. Go back to the Sing with Max and Maxine website

What information the Sing with Max and Maxine app and website collects and why

Our website

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. As many websites, this all go through the use of Google and Facebook cookies. For more informations, see how to:

Why do we collect this?

We collect this information to better understand how our website visitors use the website, and to monitor and protect the security of the website.

Our “Sing with Max and Maxine” app

We collect

Why we collect it

  • Your first name, last name,
  • Address and email address
  • To communicate with you.
  • To contact you about "Sing with Max and Maxine" features, products, services and other promotions that can enhance your use of the Service in accordance with your communications preferences.
  • To verify your email address to help prevent spam, fraud and abuse.
  • Your gender
  • To show the right voice (male or female) in the Service.
  • The geographic area where you use your computing devices when you interact with the Service
  • To improve our understanding of how users interact with the Service.
  • To assist us in complying with legal restrictions that may limit the permissible use of the Service.
  • Your date of birth
  • To know if you are under 18, and to have an idea of the range of ages that use the Service
  • Your device identifiers
  • To allow you to redeem a promotional offer.
  • To provide account support.
  • To calculate anonymous, aggregate statistics on the number of unique devices using the Service.
  • Together with purchase information, to assist us in evaluating our compliance with export laws.
  • Your telephone number
  • To help prevent spam, fraud, and abuse, and to aid in account recovery.
  • Your city and country
  • To understand more about where our users live
  • Actions you perform when using the Service, including your use of certain service features, as well as the type of device and software you are using
  • To administer the Service and improve the features and usability of the Service.


How we share the information we collect

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes. We do not disclose User Personal Information outside “Sing with Max and Maxine”. We do not host advertising on “Sing with Max and Maxine”. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show.

What is “Sing with Max and Maxine”’s Approach to Information Collected from Children?

“Sing with Max and Maxine” does not knowingly collect personal information from children without parental consent. If we learn that we have inadvertently obtained information in violation of applicable laws prohibiting collection of information from children without such consent, we will promptly delete it.

Our use of cookies and tracking

Google Analytics

We use Google Analytics as a third party tracking service, but we don’t use it to track you individually or collect your User Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use “Sing with Max and Maxine”. This helps us evaluate our users' use of the “Sing with Max and Maxine” website; compile statistical reports on activity; and improve our content and website performance. Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data about your use of “Sing with Max and Maxine”. We do not link this information to any of your personal information such as your user name. “Sing with Max and Maxine” will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any User Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.


"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. We do not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic Google Analytics tracking, which you may opt out of here. Because we do not share this kind of data with third party services or permit this kind of third party data collection on "Sing with Max & Maxine" for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting. If you are interested in turning on your browser’s privacy and Do Not Track settings, the Do Not Track website has browser-specific instructions.

How Sing with Max and Maxine secures your information

“Sing with Max and Maxine” takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Resolving Complaints

If you have concerns about the way “Sing with Max and Maxine” is handling your User Personal Information, please let us know immediately. We want to help. You may contact us emailing us directly at with the subject line "Privacy Shield Concerns." We will respond within 20 days at the latest.

Data Retention and Deletion

“Sing with Max and Maxine” will retain User Personal Information for as long as your account is active or as needed to provide you services.

If you would like to cancel your account or delete your User Personal Information, you may contact us emailing us directly at with the subject line "Cancel User Information". We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 30 days.

Contacting Sing with Max and Maxine

Please email us directly at with any questions regarding “Sing with Max and Maxine”'s Privacy Statement or information practices.

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